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- We share ALL info! There is no separate system that we work in versus what a client sees. Our working, internal system IS what you see! Nothing is hidden.
- Single order entry page for all types of a relocation (household goods, personally owned vehicle, unaccompanied air baggage and home sale)
- Reliable counselors who are highly knowledgeable with the Federal Travel Regulations
- Carrier selection is based upon past quality assurance and satisfaction along with geographic area of origin and destination to ensure control on the carrier level. Carriers must hold an 80% self haul ratio.
- Focus on utilizing carriers who fall under the disadvantaged category
- Make contact with relocating employee within 2 hours of order initiation to complete a pre-move call and full entitlement counseling
- Counseling notes are available on-line for client view
- Controls Government Bill of Lading registers and prepares all hard copy GBL’s for off-shore international relocations
- Manages carrier with strict guidelines to ensure performance is met for administrative reporting; for example, RMW tracks all shipments for each client on an agency and sub-agency level and by shipment type. The RMW web archives data for 10 years
- Claims are monitored closely and all FTR guidelines are followed. Carriers must hold a 15% or LESS claim ratio.
- Each move is evaluated by the GSA Form
- 3080. The employee completes this verbally or manually. RMW’s return rate is 74%! All evaluations can be viewed on the RMW web site. Carrier must hold a 4.60 performance score.
- EVERY facet of the relocation is viewable on the web site; every piece of information from order entry to the date a claim is settled.
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