Since the inception of our move management program, we have dedicated ourselves to working with none other than the world’s best suppliers. We pride ourselves on quality, transparency, and attention to detail.  We scrutinize every detail of each individual move and track and measure the performance of the carriers and report those results online in real time through our secure website.  Our auditing activities are ongoing, and conducted with strict attention to detail for policy compliance.  Our quality service begins with advisors who possess great skill and interpersonal communication skills that are derived from counseling thousands of federal transferees and their families each year.  Our people provide clear and concise communication, FTR compliant counseling, and rapid approval for other supplemental benefits.   Our staff will also provide practical and informative insight that will be helpful to the transferring employees and the agency managers. Our unique program is a product of our proprietary software application providing you with better control, process uniformity, accountability, and competitive discounts.

• Our counselors are specifically trained on all Federal Travel Regulations and will make contact with the relocating employee within 2 hours of order initiation to conduct the pre-move call and full entitlement counseling within your organization’s guidelines. Throughout the counseling process, all individual counseling notes are available on-line for client view.
• We hold our carriers to the highest quality standards. Our basis of selection is derived from quality assurance and performance satisfaction metrics that carriers must meet. The minimum acceptable score is 4.40. Additionally, carriers must hold an 80% self haul ratio, which ensure maximum control at all levels. This, along with geographic area of origin and destination, ensures we select the most compatible and reliable carrier for each move.
• We typically manage Government Bill of Lading Registers for our clients as well as prepare the paper copy GBL’s for off-shore international relocations
• Our quality is the result of policy compliance and claim management. Our partners are expected to maintain a claim ration below 15%.
• We measure our quality using an active survey program. Each relocation is evaluated independently by the transferring employee. The employee completes a standard form either electronically or verbally. Our 74% rate of return exceeds the industry standards.
• Our software platform archives your company data for 10 years